Frequently Asked Questions
Same Day Fresh Flower Orders
Yes we offer same day delivery.
Yes, we can if flowers are in stock and in season. Timing may vary depending on floral request.
Local Delivery Rate is calculated based on KM distance from Store at Checkout. General rates are $12
Please call for outside city limit delivery pricing.
To see a Map of where we specifically offer Local Delivery, Please see here
For the First Order, your Credit Card will be charged the day you place the Order. For Recurring Subscription Orders your Credit card will be charged 1 day prior to your Subscription Delivery.
Your Credit Card is charged in order to place an order into our system. The reason it is charged 1 day in advanced is to give our professionals a 1 day lead time in order to put together your amazing floral subscription!
Yes you can choose the day and time slot for your pickup or delivery.
For example if you chose your Subscription to be Delivered on January 15th and you chose a 4 week subscription. Your next Subscription Delivery Date would be on February 12th (4 weeks after January 15th, 2022)
Yes you can!
Make sure you create an account on the site, with the email used when you created the subscription.
If you pause your subscription, and resume it in the Future, it will resume on the next available Date. To manage your Subscription, Please Login first and then view here
While you can't change the subscription Dates from the Manage Subscription Page, you can give us a call or email and we would be happy to update it for you!
Yes, although we would hate to see you go, you may cancel your subscription either from the manage subscription Portal here
Or you may give us a call or email and we would be happy to assist you.
Returns & Refunds
All Floral Sales are final.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard.